Active Ingredients: Gabapentin
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While I love the level of customer service that Mercedes has offered over the years, this particular site falls short.
Other than the valets, most of the people that work there seems to not want to be there. Having to call and schedule appointments at this location is painful; nobody ever seems to be able to answer a question and leave you on hold forever.
The "greeters" at the front desk are ridiculously misinformed when I've had to deal with them and their lack of knowledge about their own site is disconcerting. The change in staff has not been a good one for this location.
David Kaplan has been my service advisor and he clearly explains any situations that develop. I recently had a tire issue while traveling in Tacoma, Wa. The service was horrible.
The service advisor took the off the day after I took my car in and he failed to notify anyone else of my needs.
Unfortunately, my entire experience with them was not good.
In comparison MB of EDH service dept is hands down much more professional and attentive to the needs of their customers and a four star rating is well deserved.
OK I definitely never thought I'd be writing another review so soon but I just purchased my sixth car in five years from the best dealership anywhere in SAC. I love my crew over at Mercedes in El Dorado Hills Shane Lundy Is seriously one of the nicest, most knowledgeable, salesman and he gives you the white glove service you don't get anywhere else.
Super excited about my 350 Z hybrid SUV! I just bought a E 350 from Stephan this morning and had to write this review.
I called him Saturday night, just before they were closing because I saw a car that matched exactly what I wanted and was helped by Stephan.
I told him that I'd be willing to fly out from Orange County the next day if we could come to an agreement on the car. He immediately got me some pictures and a breakdown of what the cars price would be, and after we agreed on everything I booked my flight.
Fast forward a few hours later and he met me at the dealership well before they were even open so he could show me the car and take me on a test drive, and in less than an hour and a half I was on the road with my new car.
I can't recommend Stephan and the rest of the people at this dealership enough. After having my time wasted at two other dealerships, one being a very well-known Southern California dealer, it was nice to see that there's still some people with professionalism out there.
I'll definitely be back to do more business with Stephan soon.